Complaints Procedure

We take complaints seriously. Send them to enquiries@recruitmenthub.info with the subject “Complaint”, your name, and what went wrong. Geoff Banks-Smith trading as Recruitment Hub (“we”, “us”, “our”), 306 Block A, 2 Hulme Street, Salford, M5 4ZB. Effective 26 August 2026.

We will acknowledge a complaint within 3 working days.

We will investigate and send a full response within 14 working days of acknowledgement. If we need longer, we will say why and give a new date.

We will say whether we uphold the complaint and what we will do about it.

You can ask us to review the decision. A review will be completed within 14 working days.

For personal data matters you may contact the Information Commissioner’s Office (ico.org.uk, Wycliffe House, Water Lane, Wilmslow, SK9 5AF).

For employment agency conduct you may contact the Fair Work Agency (FWA). The FWA took over regulation of employment agencies and employment businesses from the Employment Agency Standards Inspectorate on 7 April 2026. https://www.gov.uk/government/organisations/fair-work-agency

Consumers may also use the UK courts.

We keep complaint records for 24 months after closure.